Refund & Donation Policy

Last Updated: June 6, 2026

1. Nature of Donations

All contributions made to Turpin Cemetery Inc are voluntary charitable donations to a federally recognized 501(c)(3) tax-exempt nonprofit organization (EIN: 81-5231382). Donations are not purchases of goods or services. When you make a donation through our website, by mail, or at a fundraising event, you are making a gift to support our mission of preserving sacred burial grounds, restoring historic monuments, maintaining heritage archives, and serving families in Irvine, Estill County, and the greater Kentucky community.

Because donations are charitable gifts rather than commercial transactions, they are generally non-refundable once processed. This policy is consistent with standard nonprofit practice and applicable IRS guidelines for 501(c)(3) organizations. By completing a donation, you acknowledge that you understand the charitable nature of your contribution and agree to the terms outlined in this policy.

Donations to Turpin Cemetery Inc are tax-deductible to the fullest extent permitted by law. No goods or services are provided in exchange for your donation unless explicitly stated at the time of contribution (for example, if you purchase a ticket to a fundraising event that includes a meal, the fair market value of the meal must be subtracted from your tax-deductible amount).

2. When Refunds May Apply

While charitable donations are generally final, Turpin Cemetery Inc will issue refunds in the following circumstances:

• Duplicate Charges: If your payment method was charged more than once for the same donation due to a technical error, we will refund all duplicate charges upon verification.
• Unauthorized Transactions: If a donation was made without your knowledge or authorization — for example, due to a compromised payment method or fraudulent use of your account — we will work with our payment processor to reverse the charge after verifying the circumstances.
• Clerical Errors: If an incorrect amount was charged due to a data entry error on our part or a malfunction of our donation platform, we will refund the difference or the full amount as appropriate.
• Processing Errors: If a donation failed to process correctly but your account was debited, or if a donation was attributed to the wrong fund or campaign due to a system error, we will correct the record or issue a refund at your request.
• Accidental Donations: If you made a donation in error — for example, you intended to donate $25 but accidentally entered $250 — contact us within 30 days and we will review your request. Refunds for accidental donations are granted at our discretion, provided the funds have not yet been allocated to programmatic expenses.

Refunds will not be issued simply because a donor has changed their mind about a completed charitable contribution, disagrees with how funds are allocated within our mission, or wishes to reallocate a donation to a different fund after processing. If you wish to direct future gifts to a specific program, please use the fund designation options available on our Donate page.

3. Refund Request Process

To request a refund, please contact us within thirty (30) days of the original transaction date. Requests submitted after 30 days will be reviewed on a case-by-case basis but may not be eligible for a refund. To initiate a refund request:

1. Email info@turpincemeteryinc.org with the subject line "Refund Request."
2. Include your full name as it appears on the donation.
3. Provide the date and amount of the transaction.
4. Include the last four digits of the payment method used (if applicable).
5. Provide your donation confirmation or receipt number, if available.
6. Explain the reason for your refund request.

Alternatively, you may mail a written refund request to:

Turpin Cemetery Inc
Attn: Donations Department
PO BOX 688
Irvine, KY 40336
United States

We will acknowledge your request within three (3) business days and provide a decision within ten (10) business days. If your refund is approved, we will initiate the return through the original payment method. You do not need to take further action once your refund is approved.

4. Processing Time

Approved refunds are typically processed within five (5) to ten (10) business days from the date of approval. The time it takes for the refunded amount to appear in your account depends on your financial institution and the payment method used:

• Credit and Debit Cards: Refunds generally appear within 5–10 business days after we initiate the return. Some banks may take up to two billing cycles to reflect the credit.
• PayPal and Digital Wallets: Refunds are typically credited within 3–5 business days.
• Check Donations: If you donated by check and are eligible for a refund, we will issue a refund check within 15 business days of approval. Please allow additional time for mail delivery.
• Bank Transfers (ACH): Refunds may take 7–14 business days depending on your bank's processing schedule.

If you have not received your refund within the timeframes listed above, please contact us at info@turpincemeteryinc.org and we will investigate the status with our payment processor.

5. Recurring Donations

Turpin Cemetery Inc offers the option to set up recurring monthly donations through our online donation platform. By setting up a recurring donation, you authorize us to charge your payment method on a monthly basis until you cancel.

• Cancellation: You may cancel your recurring donation at any time by emailing info@turpincemeteryinc.org with the subject line "Cancel Recurring Donation." Include the name and email address associated with your donation. We will process your cancellation within five (5) business days. Cancellations take effect before the next scheduled charge; we cannot cancel a charge that has already been processed.
• Modification: To change the amount or designated fund of your recurring donation, contact us with the updated details. Changes take effect before the next scheduled charge.
• No Retroactive Refunds: Recurring donations that have already been processed are subject to the same refund policy as one-time donations. We do not issue refunds for past months simply because you have decided to cancel your recurring gift. Cancellation prevents future charges only.
• Failed Payments: If a recurring charge fails due to an expired card or insufficient funds, we will attempt to notify you by email. After two consecutive failed attempts, your recurring donation will be automatically suspended until you update your payment information.

6. Tax Implications

Donations to Turpin Cemetery Inc are generally tax-deductible to the extent permitted by the Internal Revenue Code. When a refund is issued, the refunded amount is no longer considered a charitable contribution for tax purposes. If you have already claimed a tax deduction for a donation that is subsequently refunded, you may need to amend your tax return. We recommend consulting a qualified tax advisor regarding the tax implications of any refund.

For all donations, we provide the following tax documentation:

• Online Donations: An immediate email receipt upon successful transaction, including our legal name, EIN, date, and amount.
• Donations of $250 or More: A written acknowledgment as required by IRS regulations, confirming that no goods or services were provided in exchange for your gift (unless otherwise stated).
• Annual Summary: Recurring donors receive an annual giving statement each January summarizing total contributions for the prior calendar year.

If you need a corrected tax receipt following a partial or full refund, contact us and we will issue an updated acknowledgment reflecting the net contribution amount.

7. Event and Program Fees

In addition to voluntary donations, Turpin Cemetery Inc may occasionally charge fees for specific events or programs, such as guided heritage tours, memorial workshop registrations, or fundraising gala tickets. These fees are distinct from charitable donations and are subject to the following refund terms:

• Cancellation by Attendee: Full refunds are available for event registrations cancelled at least forty-eight (48) hours before the event start time. Cancellations made within 48 hours of the event are non-refundable but may be transferred to a future event at our discretion.
• Cancellation by Turpin Cemetery Inc: If we cancel an event due to weather, insufficient enrollment, or other circumstances, all registered attendees will receive a full refund within ten (10) business days, or the option to transfer their registration to a rescheduled date.
• Partial Attendance: No refunds are provided for partial attendance or late arrival at events.
• Tax Deductibility of Event Fees: If an event fee includes goods or services (such as a meal or materials), only the portion of the fee that exceeds the fair market value of those goods or services is tax-deductible. The tax-deductible and non-deductible portions will be clearly stated at the time of registration.

8. Contact Information

For questions about this Refund & Donation Policy, to request a refund, to cancel a recurring donation, or to request a tax receipt, please contact us:

Turpin Cemetery Inc
Attn: Donations Department
PO BOX 688
Irvine, KY 40336
United States
Email: info@turpincemeteryinc.org
EIN: 81-5231382
Tax Status: 501(c)(3) Tax-Exempt Nonprofit Organization

We are grateful for every contribution to our mission. If you have concerns about a donation or need assistance, please do not hesitate to reach out — we are committed to resolving all matters promptly and with care.